FAQ

PRODUCTS

What is a Turkish towel

Put simply, it's your new favorite towel. Their history stems from Turkish baths and are considered the first towel ever. They're large, thin towels, typically with fringes.

How are these different from "regular" towels? 

The biggest difference is the type of weave. A Turkish towel is a flat weave where a "regular" towel is a terry cloth (loop weave). The flat weave allows the towel to be compact, super absorbent and fast drying. The Tranquil towels are 100% Turkish cotton which get softer and more absorbent over time vs. a terry cloth towel that can get stiff and scratchy with prolonged use.

How do I use a Turkish towel?

There are so many ways to use a Turkish towel. Here's a few to get you started:

bath towel, beach towel, beach cover-up, hair towel, hot yoga mat towel, light throw blanket, scarf, shawl, blanket or pillow on the plane, wall tapestry, picnic blanket, table cloth…

Can I wash and dry them?

Yes, you can wash on gentle with a small amount of detergent (you really don't need much) and tumble dry low, or air dry. They dry quickly and it's important not to over-dry

What if I have questions about your products?

Please contact via our email at info@tranquilusa.com and we will be happy to assist you!

 

Where are our products made?

Turkishtowelsusa products are completely natural, made with 100% hydrofoil cotton, and processed under the stringent Eocoteks Standards making them safe and environmentally friendly. Our Products are manufactured and sourced in compliance with all applicable laws, rules, regulations, bye-laws, employment laws and codes of practice both Internationally, UK, USA, and EU

Turkishtowelusa  product standards are that all employees involved, whether directly or outsourced in the manufacture of the products are legal, have been paid fairly and their work conditions are in conjunction with local labor laws. We understand that the products made or manufactured did not involve, directly or indirectly the use of child labor illegal environmental practices or harassing.

 

ORDERS, DELIVERY, & RETURNS

Do you ship internationally?

We are happy to ship internationally, however our website is unable to process our most competitive international shipping rates at this time.

 

How long will it take for my items to arrive?

For standard, in-stock orders, our warehouse team strives to ship your purchase within 1 business day. For Standard Ground shipments, most orders are delivered within one week. We also offer Express Saver, 2-Day, & Standard Overnight services for faster delivery.

 

Which shipping carriers do you use?

We ship via UPS. For any questions or concerns regarding our shipping carrier or method, please email our  Customer Care Team at info@tranquilusa.com

 

How do you calculate your shipping and handling charges?

Shipping rates are calculated based on the total weight of the merchandise in your cart. As closely as possible, the rates that we charge for shipping and handling at checkout are an accurate reflection of the rates that we incur from our shipping partners to safely package and deliver your order, and to ensure that it meets the highest expectations. If you have any questions or concerns about how shipping and handling fees are calculated on your order, our Customer Care team will be happy to assist you. Please feel free to contact us at info@tranquilusa.com We are available to assist you Monday through Friday, from 9 am – 5 pm.

 

What is the return policy for online purchases?

Please note that return shipping charges are non-refundable, unless the item received is incorrect or damaged. In that case, please contact our Customer Service  to assist you  info@tranquilusa.com

  • items returned unused/ unwashed within 14 days, eligible for refund.
  • Please note that return shipping charges are non-refundable.
  • To return an item for any reason, please send the unused items with the packing slip.

 

How do I know if my items are available for immediate shipment?

If the item is not in stock, an inventory status and expected ship date will appear as a message in the shopping cart. Occasionally, we find that an in-stock item is damaged or defective when we fill an order – and that getting a replacement for you results in your item becoming temporarily unavailable. If this should occur, we will strive to fulfill your order promptly; we'll also notify you immediately. This delay will not incur further charges.

What if an item is on backorder?

We strive to maintain inventory on all product. However, if an item is on backorder you will see a backorder message in your shopping cart with the expected in-stock date. Occasionally, if we have had unexpectedly high demand for an item, we may sell out before the backorder message displays. If this is the case, you will be notified via email as to the status of that particular item.

 

CREDIT & PAYMENTS

Which credit cards do you accept?

Tranquilusa  accepts  PayPal, Visa, MasterCard

 

Is my credit card information secure?

Yes, we encrypt all credit card information during transmission and storage, so that data is private and secure.

 

TRADE

How do I set up a wholesale account?

Please fill out our Wholesale Application for general wholesale information, order minimums, wholesale pricing, and catalog inquiries.

 

What if I have questions about your products?

Please contact our Customer Care team at info@tranquilusa.com and we will be happy to assist you!